Refund policy

Searching for beds and calling hospitals on BedKoi is free. At some hospitals, keeping a bed for you takes a small advance paid online; the amount is shown before you pay. This page says when it comes back.

What the advance is for

It holds the bed for you until the time shown, so it isn't given to someone else. It comes off the patient's hospital bill: give the hospital your booking code.

When all of it comes back

• The hospital can't give you the bed, or doesn't answer in time.
• No booking could be made after you paid (for example, the last bed went in the meantime).
• You call the booking off within 30 minutes of paying, or before the hospital has answered.

When part of it comes back

If you call the booking off more than 30 minutes after paying, half of the advance comes back. The rest goes to the hospital, which kept the bed for you.

When it doesn't come back

If you don't arrive by the time the bed is kept until, the advance goes to the hospital.

How refunds are sent

A refund goes back the way you paid (bKash, Nagad, card or bank account) and usually reaches you within 7 to 10 working days, depending on your bank or wallet. We text you when it is sent. Any question: contact us.

BedKoi takes the advance on the hospital's behalf and pays it to the hospital, less a service charge.